★ Service-Disabled Veteran-Owned Small Business
Secure. Scalable. Ready.

Delivering AI, cloud, and telecom solutions that power government and business success

Purpose-built compute and workflows from a veteran-led team with real-world mission experience. NIST 800-171, CMMC, and FedRAMP readiness built into every engagement.

Contact Us → Explore Services
$ nist-scan --framework 800-171
✓ 110/110 controls assessed
✓ CUI boundary mapped
✓ SSP generated
 
$ cmmc-readiness --level 2
✓ 14 domains verified
✓ POA&M items: 0 critical
✓ Assessment ready
 
$ deploy --target il5-enclave
✓ Zero-trust policies applied
✓ Infrastructure online
Veteran-Owned (SDVOSB)
Built for Healthcare MSPs
Compliance-Ready Output
NIST 800-171
CMMC Level 2
FedRAMP Ready
Terraform
Python
Docker
$_ Bash
Cisco
Linux
Wireshark
Azure
AWS
OSPF
M365
Terraform
Python
$_ Bash
Cisco
Linux
Wireshark
Azure
AWS
OSPF
M365
What We Deliver

Core Capabilities

End-to-end solutions engineered for compliance, performance, and mission success.

Cybersecurity & Compliance

NIST 800-171, CMMC, and FedRAMP-ready security built into every deployment. From risk assessments to continuous monitoring and ATO support.

Learn More →

Secure Cloud Solutions

Scalable cloud modernization for agencies and enterprises needing strong governance. IL4/IL5 enclave deployments, hybrid architectures, and FedRAMP-aligned hosting.

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AI Infrastructure & Automation

Purpose-built compute and workflows to accelerate mission success. From intelligent automation to AI-powered operational tooling for government and business.

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AI Workflow Consulting

Hands-on consulting to help any business identify, design, and implement AI-powered workflow optimizations that deliver measurable ROI.

Learn More →
VP

Vincent Prestia

Founder
  • 🎖 Service-Disabled Veteran — U.S. Navy Operations Specialist, 2003–2012
  • 🎓 Adjunct Professor & Instructor — Networking Fundamentals, California Institute of Applied Technology
  • 📚 MBA (Nova Southeastern) · BS IT (WGU) · AS Software Dev · BS Cloud Admin (in progress, CIAT)
  • 🏫 Healthcare MSP depth: Nextech, RingCentral, Microsoft Intune/MDM, M365
  • 💻 Certified: CompTIA Network+ CE, AZ-900, Security+, MCITP
  • 💼 SDVOSB — Verified Service-Disabled Veteran-Owned Small Business
Built from the Inside Out

Mission-Ready from Day One

This company wasn't built in a lab — it was built from years of working inside MSP environments. I started as an L1 engineer and worked my way up through L2 and infrastructure roles at Dynamic Network Support in Fort Lauderdale and Medicus IT, serving healthcare practices including plastic surgery, dental, and medical offices.

I saw the same L1-to-L2 escalation problem every single day and finally decided to fix it. That experience — combined with 8 years of Navy operations — drives everything we build.

  • 🛡
    Compliance-First Mindset

    NIST 800-171, CMMC Level 2, FedRAMP. Security engineered in from the start, not bolted on after.

  • ⚡
    Agile & Scalable Delivery

    Small-business responsiveness with enterprise-grade reliability.

  • 🏆
    SDVOSB Advantage

    VA "Rule of Two" and set-aside eligible. Direct contracting paths that simplify procurement.

Full Service Portfolio

Everything We Do

From zero-trust architecture to smart home automation — the full range of our IT expertise.

🔒

Zero-Trust Architecture

Identity-centric security design, micro-segmentation, and least-privilege enforcement for federal and enterprise environments.

Federal
📡

Telecom Engineering

Unified communications, VoIP infrastructure, SIP trunking, and network design built for reliability and compliance.

Telecom
☁️

Cloud Migration & Hosting

Lift-and-shift, re-architecture, and managed cloud services across AWS GovCloud, Azure Government, and hybrid environments.

Cloud
🤖

AI & Intelligent Automation

Custom AI workflows, machine learning pipelines, and intelligent process automation to accelerate mission outcomes.

AI
📊

Compliance & ATO Support

NIST 800-171 assessments, CMMC readiness, SSP development, POA&M management, and Authority to Operate packages.

Compliance
🛠

MSP Triage & Automation Tooling

AI-powered intake, diagnostic brief generation, and workflow automation designed for MSP service desks. Built by an engineer who spent 15 years inside them.

MSP
How We Build

Engineering Principles

The philosophy behind every system we architect and deploy.

Simplicity Over Complexity

Building systems that are easy to understand, maintain, and scale by avoiding unnecessary abstractions.

Security by Design

Integrating security controls and compliance requirements from the initial architecture phase.

Automation First

Reducing toil and human error through rigorous Infrastructure as Code (IaC) and CI/CD practices.

Resilience & Redundancy

Designing for failure with fault-tolerant architectures and comprehensive disaster recovery plans.

Real Work

Selected Projects

Practical applications of cloud architecture, network engineering, and infrastructure modernization.

NetworkingOSPFCiscoTopology Design

Multi-Area OSPF Enterprise Network Design

Designed a scalable enterprise network topology using OSPF multi-area configuration to optimize routing updates and reduce overhead.

Implemented hierarchical routing architecture, improving network convergence times and isolating failure domains for enterprise-scale environments.
AzureSecurityNetworkingCloud

Secure Azure VNet with Bastion

Architected a secure Azure Virtual Network environment with isolated subnets and restricted access via Azure Bastion.

Enforced strict NSG rules to deny direct internet access to backend resources, establishing a secure management plane for cloud workloads.
AWSServerlessPythonData Engineering

AWS Serverless Data Pipeline

Built a cost-effective data processing pipeline using AWS Lambda, S3, and Glue for automated analytics.

Leveraged event-driven architecture to process incoming data streams in real-time, significantly reducing infrastructure costs versus traditional approaches.
Project ManagementHardwareNetwork RolloutInfrastructure

New Office IT Infrastructure Buildout

Led the end-to-end physical and logical IT infrastructure deployment for a new corporate office location.

Managed cabling, switch configuration, wireless AP placement, and server room setup, delivering the project on schedule for a multi-site organization.
Career

Professional Experience

From active duty to MSP engineering to founding Vincent Actual.

Vincent Actual · Founder & Principal Engineer

2025 – Present

Establishing a cloud-native consultancy focused on infrastructure modernization. Currently in pre-revenue build stage, developing service frameworks and architectural patterns for future clients.

California Institute of Applied Technology · Adjunct Professor

Sep 2024 – Present

Adjunct professor teaching networking fundamentals to the next generation of IT professionals.

Medicus IT · Infrastructure Engineer

2021 – Present
  • Manage and optimize MSP infrastructure for healthcare clients, ensuring HIPAA compliance and high availability
  • Lead technical projects involving server migrations, network upgrades, and security implementations
  • Provide Tier 3 support and architectural guidance for complex system issues

Dynamic Network Support · L1/L2 Engineer

Fort Lauderdale

Started as an L1 engineer and worked up through L2 and infrastructure roles, serving healthcare practices including plastic surgery, dental, and medical offices. Where the L1-to-L2 escalation problem became impossible to ignore.

United States Navy · Operations Specialist

2003 – 2012

8 years of active-duty service supporting GWOT missions. Served with distinction, demonstrating leadership, resilience, and technical aptitude in high-pressure environments.

🎓 Education

BS Cloud Administration

CIAT (In Progress)

AS Software Development

CIAT, 2023

MBA

Nova Southeastern University, 2013

BS Information Technology

Western Governors University, 2011

United States Navy

2003 – 2012

Served with distinction, demonstrating leadership, resilience, and technical aptitude in high-pressure environments.

Veterans Award Leadership Operations Specialist

✅ Certifications

CompTIA Network+ CE
Exp 2027
Microsoft AZ-900
2024
Codecademy Python/CLI
2022
Legacy MCITP
2011
CompTIA Security+
2010-2011
CompTIA Project+
2010-2011
AI Automation Engineer · Workflow Consulting

Your business runs on workflows.
Let AI optimize them.

Most businesses are already using AI somewhere — but almost none have someone who can look at the whole operation and figure out where it actually moves the needle. That's what I do.

Book a Consultation → See the Process
The Process

From assessment to implementation
in weeks, not months.

Every engagement starts with understanding how your team actually works — then finding the highest-leverage places to introduce AI.

Workflow Audit

Map your current operations end-to-end. Identify repetitive tasks, bottlenecks, and manual handoffs that are burning time and money.

Opportunity Scoring

Rank every automation opportunity by impact, feasibility, and ROI. You get a prioritized roadmap, not a generic pitch deck.

Design & Build

Architect and implement AI-powered workflows using the right tools — LLMs, custom automation, API integrations, or purpose-built tooling.

Deploy & Tune

Roll out to your team, measure results, and iterate. Every deployment includes a tuning period to make sure the automation actually sticks.

Who This Is For

Every business has workflows.
Every workflow can be smarter.

🏢

Small & Mid-Size Businesses

Automate intake forms, customer follow-ups, data entry, reporting, and internal communications. Do more with the team you have.

🛠

MSPs & IT Service Providers

Streamline ticket triage, escalation workflows, onboarding, documentation generation, and client reporting with AI that understands your stack.

🏛

Government & Federal Agencies

Compliant AI workflow automation for mission-critical operations. FedRAMP-aware, audit-trail friendly, built for regulated environments.

Real Impact

What optimization actually looks like.

→
Manual ticket triage: 15 min per escalation
AI-triaged in seconds with structured diagnostic briefs
→
Weekly reports assembled by hand from 5 systems
Auto-generated and delivered every Monday at 8am
→
New client onboarding takes 3 days of back-and-forth
Automated intake, provisioning, and welcome sequence in hours
→
Sales team manually logs CRM notes after every call
AI transcribes, summarizes, and updates CRM automatically
→
Compliance docs drafted from scratch for every audit
AI generates pre-filled templates from your existing policies
→
Helpdesk knowledge base is outdated, nobody maintains it
AI learns from resolved tickets and keeps docs current

Ready to see where AI fits in your operation?

Start with a free 30-minute workflow assessment. No pitch deck, no sales pressure — just a conversation about what's possible.

Book a Free Assessment →
Also From Vincent Actual

MSP Ticket Triage

AI-Assisted Triage for MSP Engineers

Standardized ticket analysis, escalation prep, and L2 handoff notes. Built by an MSP engineer for MSP engineers. Paste a ticket, get a structured diagnostic summary, missing-info flags, and ready-to-send escalation copy.

Open the Triage Tool →
Structured diagnostic summary Missing-info detection Next-step suggestions Escalation-ready notes Built for L1 to L2 handoff Free to use
Coverage

Six core categories. Every ticket type covered.

Built from real MSP environments, including healthcare shops with regulatory requirements.

☁️

M365 / SaaS

Exchange, SharePoint, Teams, OneDrive, Entra ID, licensing, and third-party SaaS integrations.

💻

Endpoint

Workstation issues, OS failures, driver problems, hardware diagnostics, and device management.

🌐

Network

DNS, DHCP, VPN, firewall, switching, wireless, and WAN/ISP connectivity issues.

💾

Backup

Backup failures, recovery testing, retention policy issues, and disaster recovery procedures.

🛡

Security

Threat alerts, phishing incidents, compromised accounts, vulnerability management, and EDR events.

💼

LOB Applications

EHR systems, practice management, legal software, accounting platforms, and industry-specific tools.

Client Case Study

Plex + Lidarr + Docker on Synology

"Vincent built me a complete self-hosted media stack from scratch. Plex, Lidarr, Prowlarr, all running in Docker on my Synology, with port forwarding and remote access dialed in. He explained every step so I understood what was running and why. Rock-solid and still running clean."

Varun D. — StreamStack client

The build: Synology NAS with a shared media folder structure, Docker-hosted Plex container bound to the NAS library, Lidarr and Prowlarr wired together for automated music acquisition, and router-level port forwarding for secure remote Plex streaming. Delivered fully remote via AnyDesk. Eight-step handoff below.

Synology shared media folder structure
1. Shared folder structure on Synology NAS
Docker images running on Synology
2. Docker stack: Plex, Lidarr, Prowlarr
Plex container configuration
3. Plex container volume mapping
Lidarr volume configuration
4. Lidarr volume paths wired to library
Prowlarr indexers synced with Lidarr
5. Prowlarr indexers synced to Lidarr
Lidarr artist search
6. First artist search in Lidarr
Lidarr monitoring library
7. Library monitoring active
Port forwarding configured
8. Remote Plex access verified
Also From Vincent Actual

StreamStack

Self-Hosted Media & Smart Home Builds

A veteran-owned consulting practice specializing in Plex servers, NAS configuration, Docker stacks, Lidarr/Sonarr automation, and home theater integration. Delivered fully remote via AnyDesk. Serving clients in Miami Beach and worldwide.

Visit StreamStack →
Plex server builds NAS & Docker setup Lidarr / Sonarr automation Home theater integration Remote via AnyDesk Worldwide coverage
Insights & Writing

From the Field

Thoughts on IT, cybersecurity, AI, and building a veteran-owned business.

Read on Substack

Follow along for insights on federal IT, cloud architecture, cybersecurity compliance, AI infrastructure, and lessons learned building a veteran-owned tech company from the ground up.

Subscribe on Substack →
Trust & Compliance

Security Standards We Live By

Every solution is architected with federal compliance requirements engineered in from the start.

🛡

NIST 800-171

Full alignment with all 110 controls for protecting CUI in non-federal systems.

✅

CMMC Level 2

Cybersecurity Maturity Model Certification readiness across all 14 domains.

☁️

FedRAMP

Cloud solutions architected for Moderate and High baseline authorization.

🎖

SDVOSB

Verified status for VA "Rule of Two" and set-aside contract opportunities.

Get Started

Let's Talk Mission

Ready to discuss your requirements? Reach out and we'll respond within one business day.

Contact Information

📞
(888) 929-9744
✉
info@vincentactual.com
📍
Miami Beach, FL / Remote Worldwide
🌐
Serving federal agencies nationwide